Maxxtel delivers an Unparalleled set of Productivity Enhancing Features
Discover more about our extensive range of business phone system features. We'll guide you in customizing your phone system to best fit your businesses needs.
IVR Menu (Interactive Voice Response)
Create complex auto-attendant voice menus with multiple contexts, options, and actions that improve front-office activities.
Your office is now wherever you are, wherever you go.
Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization and improve customer satisfaction.
Easily forward incoming calls to any phone number you choose.
Set your incoming calls flow through a group of connections and rules that route incoming calls to a group of users until someone is available or all users have been tried.
Immediate inter-office communication, including remote offices.
Have your incoming faxes delivered as a PDF attachment emailed to you.
Advanced Voicemail to Email
Have your incoming voicemail messages emailed as a sound file attachment. Access messages via phone, web portal, or email.
Initiate small or schedule large conference calls. Have multiple conferences simultaneously.
Includes a wide range of comprehensive reporting tools for administrators and management. Our advanced reporting allows you to monitor user activity, determine call flows and more.
Holiday Message/ Office Hours
Set up business hours for your phone system. When out of office or on vacation, the system can automatically transfer calls to your voicemail, to a mobile device, or an after hours/holiday menu.
Call Screen and Call Block
Screen Callers- Have callers identify themselves so you can discreetly accept/reject a call. Block- Easily block callers.
Record important calls as part of customer satisfaction improvement programs or for abuse prevention. Both incoming and outgoing calls can be recorded on demand or automatically.
Add your own custom on-hold music or choose from a list our on-hold music options.
Call monitoring, whisper, and barge in
Listen to queue call conversations, whisper to agents or barge in the call when needed.
There are many more features and sub-features, so if you still can’t find what you’re looking for, please feel free to get in touch with us – we will be more than happy to help.
Quick & convenient extension based interoffice paging.